Marriott and Hyatt

Marriott and Hyatt are leading brands in the world hospitality market. Hyatt Corporation operates in more than 45 countries, having over 370 locations, whereas Marriott operates in 68 countries having over 3150 properties.Advertising We will write a custom report sample on Marriott and Hyatt specifically for you for only $16.05 $11/page Learn More Hyatt employs about 100 000 people, and Marriott has about 150 000 employees. Apparently, Marriot has a larger network, but it is necessary to add that this corporation is to great extent aimed at the US market. Conversely, Hyatt can be regarded as international brand. These two corporations also have different focuses. Hyatt is mainly aimed at premium market, whereas Marriot also offers various low-price options. Thus, Hyatt specializes in high end sectors and resorts, business plans, and family centers. At the same time Marriott offers more varied services, focusing on such business segments in the hotel chai n as: full service and lodging, select service and lodging, extended stay and lodging, timeshare, and even synthetic fuel. It is necessary to add that in contrast to Hyatt, Marriot has acquired other hotel brands (e.g. Ritz Carlton Hotel Corporation) diversifying its business. These two hospitality giants not only maintain constant high quality if their services but follow ethical standards and reveal social responsibility. Thus, Hyatt is preoccupied with environmental issues. The company launches various trainings for the employees to increase their awareness of what can be and should be done to solve environmental issues. Hyatt also has HyattEarth website where they monitor energy use reductions, reductions of Greenhouse Gas emissions, water use and landfill waste reductions. At the same time, Marriott is more concerned with contributing to the development of social responsibility among people. Thus, Marriott is very deliberate while choosing their partners paying much attention t o the quality of products they provide and their being socially responsible. For instance, Marriott demands very high quality of products and the use of environmentally friendly raw materials; they also check whether all human rights are followed in the hotels of the corporations or in companies-partners.Advertising Looking for report on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More It is important to point out that such social responsibility of the companies contributes to their respectful names. However, it should be mentioned that while Marriott has a really strong image of one-off hospitality corporation maintaining high quality standards, Hyatt had several scandals which damaged the company’s reputation. Thus, Hyatt has been often accused of employee mistreatment, workforce reduction and housecleaning personnel outsourcing. SWOT analysis Marriott Hyatt Strengths Wide range of brands Strategic locatio ns Brand image Website and social networking in Conducting its business Successful strategies to attract and Retain a pool of staff Premium offering Brand image Hyatt casino Weaknesses Focus on the United States market instead of global markets; Over-reliance on luxury products; Mostly targeted by terrorists and extremists High-level exposure to the premium market Diluted brand name Financial pressures Opportunities Emerging Asian Travel and Tourism markets Come up with low-end brands Distinction amongst hotel services offered; Decreased cost of real estate in the United States Eco-tourism Specialist businesses Hyatt business services Road trips Threats Timeshare is decreasing on popularity Economic meltdown, which lowered consumer’s spending power Threat from terrorists and extremists Tight United States borders Low cost travel/leisure Market heavily influenced by competitors Strengths Hyatt has a strong image and it is focused on premi um segments, and benefits from its additional option: casino. However, Marriott has more strong points: it has more diversified business, it possesses strategic locations and benefits from using technology to provide more services. Moreover, Marriot, in contrast to Hyatt, has very positive and unblemished reputation. Weaknesses Hyatt’s major downsides are its focus on premier segment where demand is declining due to world financial crises and diluted brand name. Conversely, Marriott which has quite diversified business suggests different options in all segments but it is mainly focused on the market within the United States without developing new opportunities on new markets (e.g. very promising Asian market). One of Marriott’s weaknesses is its frequent exposure to terrorist attacks. Opportunities Nevertheless, the both companies have many opportunities to develop. Thus, Hyatt can develop its specialist business segment, offering more services in holiday and leisure i ndustries. Moreover, the company can benefit from its road trips services due to the rise of air travel costs. At the same time Marriott should pay more attention to developing new markets, especially in Asia. The company should also consider providing more low-end brands which is quite possible due to the decreased costs in the US real estate.Advertising We will write a custom report sample on Marriott and Hyatt specifically for you for only $16.05 $11/page Learn More Threats However, the companies should also take into account possible threats. Thus, Hyatt can face difficulties due to the increased offer of travel services where demand is becoming lower than offer. Hyatt can also lose its position in the segment of gambling since many new companies emerge. As far as Marriott is concerned it is necessary to point out the following threats: financial crisis consumers lowered consumers’ spending power. Besides, Marriott can lose its leading positi on if it stays within the boundaries of the US. In summary, Marriot and Hyatt are two giants of hospitality market. However, it is necessary to point out that Marriot has larger services chain and strong reputation whereas Hyatt is not presented in so many countries and has had many scandals concerning employee mistreatment. Apart from this Hyatt is potentially more vulnerable to financial hardships since it is aimed at premier segment whereas Marriot should pay much attention to implementing innovations. This report on Marriott and Hyatt was written and submitted by user Uriah R. to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

Action response Essays

Action response Essays Action response Essay Action response Essay Action Response is a London-based charity dedicated to providing fast responses to critical situations throughout the world. The charity receives requests for cash aid usually from an Intermediary charity and looks to process the request quickly and provide funds where they are needed, when they are needed. It was founded to provide relatively short-term aid for small projects until they could obtain funding from larger donors. Generally, Action Response Is regarded as one of the success stories in the charity world. The consensus of opinion is that it has filled an important AP in aid provision to relatively small scale recipients. Susan Noting Chief Executive of Action Response explains the background. Give a man a fish and you feed him today, teach him to fish and you feed him for life, its an old saying and it makes sense but, and this is where Action Response comes in, he might starve while hes training to catch fish. Nevertheless, Susan does have some worries about how parts of her enterprise are managed. She faces two major issues In particular. First she Is receiving complaints that funds are not getting through to where they are needed quickly enough. Second the costs of running the operation are starting to spiral. She explains. We are becoming a victim of our own success. We have striven to provide greater accessibility to our funds, people can access via the internet, by post and by phone. But we are in danger of losing what we stand for. It is taking longer to get the money to where it is needed and our costs are going up. We are in danger of failing on one of our key objectives: to minimize the proportion of our turnover that is spent on administration. At the same time we always need to be aware of the risk of bad publicity through making the wrong decisions. If we dont check applications thoroughly, funds may go to the wrong place and If the newspapers gets hold of the story we would run a real risk of losing the goodwill, and therefore the funds, from our many supporters. Susan NTIS held regular meetings with key stakeholders. One charity that handled a large number of applications for people in Nigeria told her of frequent complaints about the delays over the processing of the applications and they felt there was a danger of losing the key purpose for which the charity was founded. A second charity preventative complained that when he telephoned to ascertain the status of an application the RAPID staff did not seem to know where it was or how long it might be before it was complete. Furthermore he felt that this lack of information was eroding his relationship with his own clients some of whom were losing faith in him as a result. This was affecting the other work the charity was doing; trust Is so Important In the relationship he explained. Some of Suntans colleagues, while broadly agreeing with her anxieties over the One of the really good things about Action Response is that we are more flexible Han most charities. If there is a need and if they need support until one of the larger charities can step in, then we will always consider a request for aid. I would not like to see any move towards high process efficiency harming our ability to be open- minded and consider a request that might seem a little unusual at first. Jacqueline Horton, Applications Assessor) Others saw the charity as performing an important advice and counseling role. Remember that we have gained a lot of experience in this kind of short-term aid. We are also often the first people that are in a position to give advice on how to apply for argue and longer term funding. If we developed this aspect of our work we would again be fulfilling a need that is not adequately supplied at the moment. (Stephen Iniquity, Applications Assessor) The Action Response Applications Processing Unit (RAPE) Potential aid recipients, or the intermediary charities that represent them, are required to apply (or claim as Action Response termed it) using a standard form. These application forms can be downloaded from the internet or requested via a special help line. Sometimes the applica tion will come directly from an individual but ore usually it will come via an intermediary charity that is aware of Action Response and can help the applicant to complete the application form. The application form is then sent to the Action Response Applications Processing Unit (RAPE) The RAPE employs seven applications assessors with three support/secretarial staff, a pool of nine clerks who are responsible for data entry, coding and filing, and nine completes (staff who prepare the final paperwork and send the money, or explain why no aid can be given). In addition, a board of non paid trustees meets every Thursday, to ratify (approve) the applications. Action Responses IT system maintains records of all transactions. It provides an update of number of applications (by week, month and year), the number and percentage of applications approved, number and percentage of those declined, the number and amount of payments allocated. These reports identified that the Unit received about 300 applications per week (the Unit operates a 35 hour week) and whilst all the Units financial targets were being met at the moment the clear trend indicated that costs as a percentage of applications handled was increasing. Most internally set operations performance criteria were being met. The target for the turnaround of an application, from receipt of application to the issue of funds was 20 days. Accuracy had never been an issue as all files were thoroughly assessed to ensure that all the relevant and complete data was collected before the applications waiting for processing at each section with the exception that the completes were sometimes waiting for work to come from the committee on a Thursday. Susan had conducted an inspection of all sections in-trays that had revealed a rather shocking total of about 2000 files waiting within the process. Processing applications The processing of applications is a lengthy procedure requiring careful examination by applications assessors trained to make well founded assessments in line with existing charity guidelines and values. All applications arriving at the Unit are placed in an in-tray. The incoming application is then opened by one of the four receipt clerks who will check that all the necessary forms have been included in the application, the receipt clerks take about 10 minutes per application. This is then placed in an in-tray before collection by the coding staff. The five coding clerks allocate a unique identifier to each application and code the information on the application into the computer. The application is then given a front sheet, a pro formal, with the identifier in the top corner. This coding stage takes about 20 minutes for each application. The files are then placed in a tray on the senior applications assessors secretary desk. As an applications assessor becomes available, the senior secretary provides the next Job in the line to the assessor. About one hundred of the cases seen by the assessors each week are put aside after only 10 minutes scanning because it is clear that there is a need for further information. The assessor returns these files to the secretaries, who write to the applicant (usually via the intermediate charity) requesting missing or additional information, and return the file to the receipt clerks who store the file until the further information eventually arrives. When it does arrive, the file enters the process and progresses through the same stages again. Of the applications that require no further information, around half are accepted and half declined. Some applications clearly fit the charity criteria, or clearly did not. But others could take more time to assess. On average, the applications that are not recycled for further information take around 60 minutes to assess. All the applications, whether approved or declined, are stored prior to ratification. Every Thursday the Committee of Trustees meets to formally approve the applications assessors decisions. The committees role is to sample the decisions to ensure that the guidelines of the charity are upheld. In addition they will review any particularly unusual cases highlighted by the applications assessors. Once approved by the committee the file is then taken to the completion officers. There are 3 declines officers whose main responsibility is to compile a suitable response to the applicant pointing out why the application failed and offering, if possible, provide helpful advice. An experienced declines officer takes about 30 minutes to finalize the file and write a suitable letter. Successful files are passed to the 4 payment officers where again the file is completed, letters (mainly standard letters) are created and including dealing with any queries from the Bank about payment details. Finally the paperwork itself is sent, with the rest of the file, to two dispatch clerks ho complete the documents and mail them to the applicant. Each part of the process has trays for incoming work. Files are taken from the bottom of the pile when someone becomes free to ensure that all documents are dealt with in strict order. The dispatch activity takes, on average, 10 minutes for each application. The feeling amongst the staff was generally good. When Susan consulted the team they said their work was clear and routine, but their life was made difficult by charities that rang in expecting them to be able to tell them the status of an application they had submitted. It could take them hours, sometimes days, to find any individual file. Indeed two of the receipt clerks now worked full time on this activity. They also said that charities frequently complained that the money seemed to be taking a long time to agree and send. Questions 1. What objectives should the RAPE process be trying to achieve? 2. Map the process of handling applications at RAPE. 3. Analyses and evaluate the process. You may wish to assess: number of people involved in each application individual workloads whether the process is configured appropriately process throughput times why it is difficult to locate a file 4. What recommendations would you make to Susan Noting?